I think that once you get started, you learn about the technology, and realize the potential. We had ambitious goals to start with, but the realized results are even better, with an expected ROI now above the initial 25x.

SR-Bank works continuously to streamline internal processes to create better customer experiences. We see great potential for streamlining back-office operations through collaboration with Simplifai. There is also a potential for synergy effects between Simplifai and companies in the Finstart Nordic portfolio.

Achieving a smoother and more effective handling of cases is key to strengthen our customer satisfaction rate, and helps us lower our operational costs.

Simplifai’s InsuranceGPT is revolutionizing claims processing by enabling faster and more straightforward incident reporting. It provides claim handlers with a unified workspace that condenses and summarizes complex data, suggests customized responses, and supplies relevant legal knowledge. It also makes IT administration more cost-effective and efficient, integrating seamlessly with core systems and external partners.

The AI solution from Simplifai will be the next step for us through its capability to read and interpret unstructured ‘free’ text in emails and several other formats of documents where RPA has limitations.

With the help of Simplifai’s solutions, Nh1816 Verzekeringen can organize the claims process more intelligently allowing employees to spend less time manually processing documents and e-mails.

We are looking forward to further utilize new tools and technologies. The agreement with Simplifai is yet another step on our journey to provide solutions and products that are cost-effective and provide a good customer experience.

I must admit that I’m positively surprised by the results. It was delivered as promised (and more) in a very short amount of time. The goal was to achieve a 70% automation grade, and we achieved way more.