Key Findings :
Urgent Need for Efficient Systems
Diverse Communication Channels are Essential
Claims Processing Volume is a Concern
AI’s Potential is Recognized, but Underutilized
Chatbots – A Start, but Not the Endpoint
White paper: The 2023 Banking and Insurance Survey
A groundbreaking report by Simplifai designed to empower professionals in the banking and insurance sectors to elevate their strategies and exceed their objectives.
This comprehensive study is the result of extensive research, featuring insights from 130 industry experts and the perspectives of 2,502 consumers across five countries, including the UK, Germany, Sweden, Norway, and the Netherlands.
From communication efficiency to claims processing and consumer satisfaction, this report is your definitive guide to a smarter, more efficient future in the financial world.