Customer Interaction
Is your response time too slow and your costs too high? Discover how we help businesses with the changing needs of customers, through our state-of-the-art AI Automation solution.
Empower customer relations with AI
Each second a customer waits you risk losing them. It’s not just about rapid response but accuracy and resolution too.
Businesses suffer because of the inability of traditional customer service systems to efficiently manage and process inquiries, leading to delays and inaccuracies. Leverage our solutions that decipher human communication, offering precise responses in mere seconds, making every customer feel valued. We offer:
Tailored experiences
Automation of written communication
Quick resolution of issues
Survey: 46% of customers want a response in under 4 hours. For 12%, it’s within 15 minutes. Where does your business stand?[1]
We solve:
Improve customer interaction for seamless experience.
We help businesses elevate customer satisfaction with state-of-the-art AI solutions and help reduce customer churn.
Struggling to resolve growing customer queries? Our solution reduces backlog and improves satisfaction.
Unhappy customers due to high response time? Shift to Simplifai AI Automation for
lightning-fast responses.
Low Employee Efficiency? High Churn? Our AI streamlines tasks, freeing up staff for higher-value work.
Lower the cost of servicing your customers.
Simplifai AI Automation Platform reduces more than 50% of operational cost.
Is your business suffering from reduced profitability? AI drastically lowers operational costs, enhancing profitability.
Struggling with rising customer acquisition costs? We help boost customer satisfaction thus reducing churn.
Dealing with reduced cash flow and lower company valuation? Efficient operations through AI can boost financial health.
Give your employees the gift of job satisfaction.
Make your employees free from repetitive and mundane tasks allowing them to perform value-added tasks.
Are your employees overloaded with high ticket volume? Alleviate workload with AI easing employee stress.
Decreased employee morale and high turnover? Let our AI support employees to focus on rewarding tasks reducing churn.
Unable to provide job satisfaction to your employees? Our AI platform makes work more engaging and less tedious.
Gain unprecedented competitive advantage.
Make the right strategic decisions with accurate customer data, taking your business ahead of the curve.
Dealing with mis-recorded customer data? Our platform ensures accuracy, enhancing decision-making.
Making bad strategic choices due to poor customer insights? Our AI dashboards provide deeper insights for smarter strategy.
Losing to Competitors? Stay ahead with faster, more accurate service and retain market share.
Feeling the pressure of growing customer demands? We’ve got the solution.
Boost in customer support capabilities
Our scalable solution directly tackles slow response times and limited resources, ensuring rapid growth in end-to-end customer assistance capabilities.
Reduction in operational expenditure
Spending heavily on customer experience management? Now you can automate routine tasks to efficiently manage costs and address high operational expenditure due to manual processes.
Increased customer satisfaction
Our platform processes large volumes of queries with accuracy and speed, addressing the fundamental problem of customer dissatisfaction due to delayed or incorrect responses.
Embrace holistic automation and converse seamlessly with customers
From understanding the pitfalls of delaying automation to embracing a 360° holistic approach, this e-Book paves the way for next-level customer interaction.
Leverage our customer interaction solution to:
Reduce first response time from hours to a few seconds leading to increased customer trust
Enhance customer experience with fast, simple, and satisfying resolutions
Add capacity to the support team to handle peak seasons and complex cases
24/7 availability and productivity to process large volumes of queries quickly and accurately
Lower employee burden and creates work satisfaction to reduce churn.
Empower human resources by allowing them to perform value-addition critical tasks
Get better insights from customer data to capture new business opportunities
Elevate your growth trajectory by aligning with our AI solution
Projected 350% ROI in 3 years. How?
Meet SpareBank 1 SR-Bank.
They faced:
A flood of emails and texts
Skyrocketing customer expectations
Surging operational costs
The solution? You’ll want to read this.
Gartner: By 2025, customer service organizations that use AI-enabled knowledge automation will achieve 90% first contact resolution. Are you on track?
Out of the box integration with your existing systems
We adhere to the best-in-class data privacy and security protocols
We offer state-of-the-art, GDPR and ISO/IEC 27001:2013 compliant AI solutions. We respect user’s privacy and prioritize data protection right from design to development following the Secured Software Development Cycle (SSDLC) approach. Our transparent, enterprise-ready AI solutions empower customers with data control and clear usage purposes.
Want to know more about our compliance commitment?
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