Making humans more human with AI
Dutch Insurance agency Flyct Letselschade embraces AI Automation to stay ahead in competitive market.
AI Goals: Growth and Innovation
Meet Flyct Letselschade
Embracing innovation
Flyct understood that investing in AI was a necessary step to stay ahead in a fast-changing industry.
We really like the slogan ‘Make humans more human’. It’s not just about doing a lot of work with fewer people; it’s about doing the work well with the right people and giving employees the chance to develop themselves.
How AI creates value
Customer satisfaction: Faster response times and 24/7 availability lead to improved customer experience.
Employee motivation: AI relieves support staff from repetitive tasks, allowing them to focus on growth and more specialized roles.
Compliance focus: Simplifai adheres to a ‘privacy by design’ approach, taking data security into consideration from the beginning.
Future-ready: Flyct can navigate the tight job market and operate efficiently in their industry.
Simplifai takes time for each step and tries to explain the technology as simply as possible.
Easy Automation for end-to-end processing
Flyct’s solution currently consists of an email and document module.
Through NLP (Natural Language Processing) the software can automatically read, understand, and interpret natural human language used in customer correspondence.
Scale work capacity by 10% every year without hiring new employees
Make 800+ advisors more competitive through higher speed and availability
Improved speed and availability to strengthen customer satisfaction
Absorb sudden volume upsurge and reduce the stress of short notice upstaffing
We believe that the quality of our service and employees’ satisfaction is very important. With administrative steps taken care of, we can put more energy into our customers and employees.
Independency and flexibility are key
The Simplifai project kicked off in spring 2023 in Flyct’s office in the Netherlands, followed by an AI training workshop at the Simplifai office in Oslo.
This training allows Flyct to train and maintain the AI solution on their own.
We are now working for a little over three months with the module and we have seen that we have saved a good amount of admin hours, which we in turn use to educate the admin employees.
Future-ready with Simplifai
Flyct is currently working closely with Simplifai to integrate their newest system Echo R2 with their AI solution. Running both systems will further increase their operational efficiency, streamlining an even higher volume of emails and documents.
The value that Flyct has gained so far is just the start of their AI journey. With their ambition to remain a leader in AI innovation, Flyct is looking forward to exploring other Simplifai solutions, such as InsuranceGPT.
Achieves more than 70% automation grade for their claims department
More than 350% of ROI is projected in the next three years
