Over 80 hours per week reduced in manual handling
Leading property, health insurance provider in the Netherlands, Nh1816 Verzekeringen, implemented Simplifai’s AI powered solution to automate claims intake and handling and is reaping the rewards.
Pioneering insurance in the Netherlands – NH1816’s story
Maintaining growth without increasing bandwidth or overwhelming employees
Nh1816 needed a solution to manage everyday inquiries and allow employees to focus on more complex tasks and drive growth.
Hours saved every week
Saves 80 hours of time previously spent on the manual intake and processing of claim settlements – every week.
Increased customer satisfaction
Fast and accurate responses to standard claims freed up time for Nh1816 employees to focus on building strong relationships for customer satisfaction and loyalty.
Backlog piling up on Monday
With round the clock automated processing, Nh1816’s claims team maintained steady workloads, avoided overtime, and focused on complex cases.
Nh1816’s vision: Building a strong and competitive business future
Scale work capacity by 10% every year without hiring new employees
Make 800+ advisors more competitive through higher speed and availability
Improved speed and availability to strengthen customer satisfaction
Absorb sudden volume upsurge and reduce the stress of short notice upstaffing
Why Nh1816 chose Simplifai
Our state-of-the-art AI solution has the ability to classify and extract information from free text
We adhere to a ‘privacy by design’ approach, taking data security into consideration from the beginning
The solution is built on GDPR and ISO/IEC 27001:2013 protocol compliant software
With the help of Simplifai’s solution, we can organize the claims process more intelligently, allowing employees to spend less time manually processing documents and e-mails. The solution shortens the response time towards advisors and policyholders, which will further increase the already high customer satisfaction.
A customized AI solution for Nh1816 – How it works
Nh1816 AI solution, can read, understand, and extract information from emails and documents.
It has been trained to process 4 email categories, 17 document types, and 11 key data points.
Solution has provided extra work capacity to tackle higher claim volumes from widespread house damage, following stormy weather some weeks back.
AI solution impresses with speed and productivity
Within a week after implementation, solution was reading, interpreting, and sorting over 10,000 incoming emails and documents around the clock. NH1816’s employees appreciate having it onboard and have plans to widen its scope of work to shift responsibilities within the claims department.
To learn more about how our AI powered solution enables reliable and fast end to end automation, download the full customer story.
Achieves more than 70% automation grade for their claims department
More than 350% of ROI is projected in the next three years
