What’s in it for you?

• 1M+ Annual claims automated. Handling of 1+ million annual inbound claim-related emails to be automated with Simplifai’s AI Solution.‍
• 6 Languages implemented. Operates in 6 office locations across Europe, including Norway, the Netherlands, Germany, France, Spain, and Portugal, with the UK soon to follow.‍
• 24/7 Availability and Productivity. Processes large volumes of claims fast and accurately round-the-clock, leading to more satisfied clients and more motivated employees.

Introducing the Van Ameyde Group

Leading the European market in claims management, loss adjusting, and IT development for insurance and risk management, the Van Ameyde Group processes claims for 1,000 corporate clients worldwide. Across 30 countries, their 1,500 employees aim to improve decision-making and customer service every day.

Keeping pace with economic growth

Van Ameyde annually processes 2-3 million claim-related customer e-mails and documents. Considering the company’s expected growth over the next years, the manual processing of claims will not only consume more and more of their employee’s productive time, but also lengthen response times for customers.

‍

Van Ameyde realized that the ability to utilize automation technology effectively would be critical for their success in the next decade.

‍

Van Ameyde leverages the full potential of AI technology to achieve their goals

• Tackle increasing claim volume to support company’s continuous growth
• Save employees time and utilize resources on more complex and customer-centric cases
• Gain an edge in the increasingly competitive market in times of staff shortages and inflation

Finding a solution that makes a difference

• Simplifai supports Van Ameyde in achieving their strategic imperative with an AI powered Claims Intake solution designed specifically for the industry
• Simplifai Claims Intake enhances RPA through fully automating the processing of large volumes of free text
• We adhere to a ‘privacy by design’ approach, taking data security into consideration from the beginning
• The solution is built on GDPR and ISO/IEC 27001:2013 protocol compliant software

‍

‍

The AI solution from Simplifai will be the next step for us through its capability to read and interpret unstructured ‘free’ text in emails and several other formats of documents where RPA has limitations. Flexibility and simplicity are key here. The combination of the technologies makes it possible to successfully automate a much higher percentage of our process.

Egon Scheers, Managing Director Van Ameyde UK & IE

End to end automation: Here’s how it works

Van Ameyde uses Simplifai’s Claims Intake solution with the combination of the Email Processing and Document Processing modules.

NLP (Natural Language Processing) makes it possible to automatically read, understand and interpret natural human language used in client emails and documents.

• Solution fetches emails and attachments from multiple email accounts.
• Email and document processing are initiated.
• Email types are categorized and relevant data for further processing extracted.
• Processed correspondence is forwarded to customer application, while any errors are forwarded for manual handling.

A promising future: InsuranceGPT

Following the successful implementation in six office locations across Europe, AI capabilities at Van Ameyde are set to expand further within the claims supply chain. The next potential step is the integration of InsuranceGPT, a generative AI technology designed to assist claim handlers in summarizing and assessing claims.

This will strengthen the competitiveness of Van Ameyde in a number of ways. We observe a clear trend in Europe where our clients focus on the improvement of customer satisfaction, an efficient customer claims journey, and a reduction of loss ratio. The successful use of several innovative AI solutions – like the cooperation with Simplifai – positions Van Ameyde at the forefront of this, which means we will become even more relevant in securing our clients’ stories.

Egon Scheers, Managing Director Van Ameyde UK & IE