The 2023 Banking and Insurance Survey: An Analysis of Consumer and Agent Behavior
A groundbreaking report by Simplifai designed to empower professionals in the banking and insurance sectors to elevate their strategies and exceed their objectives. This comprehensive study is the result of extensive research, featuring insights from 130 industry experts and the perspectives of 2,502 consumers across five countries, including the UK, Germany, Sweden, Norway, and the Netherlands. From communication efficiency to claims processing and consumer satisfaction, this report is your definitive guide to a smarter, more efficient future in the financial world.
Key Findings :
Urgent Need for Efficient Systems
Diverse Communication Channels are Essential
Claims Processing Volume is a Concern
AI’s Potential is Recognized, but Underutilized
Chatbots – A Start, but Not the Endpoint
More research & insights
The Ultimate AI Strategy for Insurance
The Ultimate AI Strategy for Insurance Most insurers have AI projects. Few have an AI strategy. This white paper gives you the framework, the market data, and a six-phase implementation playbook to build one — and move the combined ratio, not just the pilot count.
