Navigating consumer expectations in 2024
As 2024 approaches, the insurance sector faces a growing imperative to surpass customer expectations and ensure an exceptional customer experience.
But what exactly are consumers expecting? We’ve gone straight to the source and asked them.
Watch the webinar and learn how your company can make true on the promise of providing excellent customer service.
Based on results from the Simplifai Banking and Insurance Survey, we will discuss consumer’s thoughts regarding claim processing times, chatbots, and what they need to be satisfied with their Insurer.
Agenda
Meet the speakers
Daniel Kohn, Commercial Director at Simplifai, is leading Simplifai's journey from technology and product to solutions in the market. From the early sales phase in 2019, through the use of standardized SaaS solutions, to scaling within the banking and finance industry as well as the public sector. Kohn currently sits on the expert group for Generative AI and large-scale language models at the Norwegian Board of Technology.
