Stillwater Insurance cuts claims email handling time by 95%
Leading U.S. property and casualty insurer automates claims intake with Agentic AI, saving 70+ hours weekly.
.jpg)
Who is Stillwater Insurance Group?
Founded in 2002, Stillwater Insurance Group is a U.S.-based property and casualty insurer operating in all 50 states. With homeowners’ insurance as its largest line of business, Stillwater also provides auto, commercial, and umbrella products.
Built on reliability and innovation, the company serves customers with smart, fast, and strong services, always focused on protection people can count on.
How did manual email triage slow down claims?
- Delays causing costly backlogs. Manual email triage slowed claims handling and response times. Emails often waited over 24 hours before reaching the right adjuster.
- Skilled employees tied up in admin work. Adjusters spent hours on repetitive email sorting, diverting the focus from from high-value claim assessments.
- Limited visibility into claims. Documents were hard to track, categorize, and prioritize. Only 20 document categories made search and analysis difficult.
Why did Stillwater choose an AI partner?
Stillwater explored multiple options. Most vendors were layering AI onto legacy systems. Simplifai took a different route.
With an AI-first design, our solution automates email intake and routing, removing bottlenecks and giving adjusters instant access to what matters.
What results did Stillwater achieve?
- 17K inquiries processed every month on average
- >70 hours of manual handling time saved every week
- 98% of inquiries successfully handled
The results have been far better than we expected. What I see with Simplifai is that they’re constantly running at full speed to improve. They’re aggressive about enhancing the platform. Not just capitalizing on what they already have but truly pushing to make it better.
John Dole, AVP, CISO & Infrastructure at Stillwater Insurance Group
What’s next for Stillwater?
Stillwater is looking to expand its Agentic AI capabilities with:
- AI-generated summaries: compiling claim information, documents, and notes into clear overviews.
- Underwriting support: automatically categorizing and routing underwriters’ emails for faster document management.
How much time did Stillwater save with Agentic AI?
The claims team reduced average email handling time from 24 hours to under 2 minutes, saving more than 70 hours of manual work each week across departments.
How many claims does the AI Agent manage today?
Stillwater’s Agent processes over 17,000 incoming emails every month, categorizing and routing them across 120+ document types.
How accurate is the system?
Since implementation, the Agent has achieved a 98% accuracy rate in classifying and routing claims-related emails and attachments.
Can the Agent handle sensitive data securely?
Yes. The solution follows strict compliance protocols for data privacy, ensuring that sensitive information stays protected throughout the process.
What’s next for Stillwater’s Agentic AI?
Stillwater plans to expand automation into AI-generated claim summaries and underwriting support, deepening efficiency across new lines of business.
What measurable business impact did Stillwater see?
Faster routing reduced claim lifecycles, freed adjusters for higher-value work, and improved customer satisfaction scores — all while cutting administrative overhead.
How many people use the Agent now?
The system originally supported a 5-person team and now powers workflows for more than 100 claim handlers across Stillwater’s operations.
Can Agentic AI work with legacy systems?
Absolutely. Stillwater’s Agent connects directly to existing core systems via secure APIs, no replacement needed.
Latest case studies
Storebrand Insurance achieves 25x ROI with Agentic AI
Major Nordic financial group automates key insurance back-office processes, cutting inquiry response time by 95%.
1+ million claims automated every year
Van Ameyde, the European market leader in claims management, loss adjusting, and IT development for the insurance and risk management market, collaborates with Simplifai to revolutionize claims processing.
4X Reduction in customer query response time
TATA Power, a prominent subsidiary of the esteemed TATA Group conglomerate, is a trailblazer in the Indian energy sector. To provide exceptional customer service and a healthy work environment, Tata Power identified the capabilities of the Simplifai AI Automation Platform and found it to be an exact fit.
Automate claims. Accelerate decisions. Reduce costs.
